ReadAloud — Support / 支援

Welcome to ReadAloud! If you have questions, issues, or feedback, please reach out using the channels below.

歡迎使用 ReadAloud!如您遇到問題或有任何建議,歡迎透過以下方式與我們聯絡。

📮 Contact / 聯絡方法

Email: [email protected]

We aim to respond within 2–3 business days. 我們通常會於 2–3 個工作天內回覆。

❓ FAQ / 常見問題

Why doesn’t a particular voice appear in ReadAloud? / 為何某個語音未在 ReadAloud 中出現?

Open iOS Settings → Accessibility → Spoken Content → Voices and download the voice you want. It will appear in ReadAloud the next time you open the app.

請在 iOS「設定 → 輔助使用 → 語音內容 → 語音」中下載您想要的語音,下次開啟 ReadAloud 時便會出現。

Why can’t I use Siri voices? / 為何無法使用 Siri 語音?

Apple restricts Siri voices to system apps only. Third-party apps, including ReadAloud, cannot access them. We recommend downloading Apple’s “Enhanced” or “Premium” voices instead.

Apple 限制 Siri 語音只供系統 app 使用,第三方 app(包括 ReadAloud)無法存取。建議改為下載 Apple 的「增強」或「高品質」語音。

How do I import books? / 如何匯入書本?

From the Files app (iCloud Drive, local storage, third-party cloud) / 由「檔案」app(iCloud Drive、本機儲存、第三方雲端)
Via the Share → ReadAloud sheet from other apps / 由其他 app 的「分享 → ReadAloud」
Paste from the clipboard / 由剪貼簿貼上文字
Supported formats: TXT, EPUB, PDF / 支援格式:TXT、EPUB、PDF

Does ReadAloud upload my books to the cloud? / ReadAloud 是否會將我的書本上載至雲端?

No. All books and settings are stored locally on your device. We have no servers and collect no personal data. See our Privacy Policy for details.

不會。 所有書本與設定均儲存於您的裝置上。我們沒有任何伺服器,亦不會收集任何個人資料。詳情請參閱我們的私隱政策。

Playback stops unexpectedly? / 播放突然停止?

Make sure your device is not muted / 確保裝置沒有靜音
Allow background audio when prompted by iOS / 首次播放時,請允許 ReadAloud 使用背景音訊(iOS 會主動詢問)
Try force-quitting and reopening ReadAloud / 嘗試強制結束 ReadAloud 後再重新開啟

🔒 Privacy / 私隱

ReadAloud collects no personal data whatsoever. / ReadAloud 完全不會收集任何個人資料。