ReadAloud — Support / 支援

Welcome to ReadAloud! If you have questions, issues, or feedback, please reach out using the channels below.

歡迎使用 ReadAloud!如果你遇到問題或有任何建議,可以透過以下方式聯絡我們。

📮 Contact / 聯絡方法

Email: [email protected]

We aim to respond within 2–3 business days. 我們通常會於 2–3 個工作天內回覆。

❓ FAQ / 常見問題

Why doesn’t a particular voice appear in ReadAloud? / 點解某把語音喺 ReadAloud 入面冇出現?

Open iOS Settings → Accessibility → Spoken Content → Voices and download the voice you want. It will appear in ReadAloud the next time you open the app.

請由 iOS「設定 → 輔助使用 → 語音內容 → 語音」入面下載你想要的語音,下次開啟 ReadAloud 時就會出現。

Why can’t I use Siri voices? / Siri 語音點解用唔到?

Apple restricts Siri voices to system apps only. Third-party apps, including ReadAloud, cannot access them. We recommend downloading Apple’s “Enhanced” or “Premium” voices instead.

Apple 限制 Siri 語音只可以由系統 app 使用,第三方 app(包括 ReadAloud)無法使用。建議改為下載 Apple 的「增強」或「高品質」語音。

How do I import books? / 我可以點樣匯入書本?

From the Files app (iCloud Drive, local storage, third-party cloud) / 由「檔案」app(iCloud Drive、本機儲存、第三方雲端)
Via the Share → ReadAloud sheet from other apps / 由其他 app 的「分享 → ReadAloud」
Paste from the clipboard / 由剪貼簿貼上文字
Supported formats: TXT, EPUB, PDF / 支援格式:TXT、EPUB、PDF

Does ReadAloud upload my books to the cloud? / ReadAloud 會唔會將我的書本上載到雲端?

No. All books and settings are stored locally on your device. We have no servers and collect no personal data. See our Privacy Policy for details.

不會。 所有書本和設定都儲存在你的裝置上。我們沒有任何伺服器,亦不會收集任何個人資料。詳情請參閱我們的私隱政策。

Playback stops unexpectedly? / 播放突然停止?

Make sure your device is not muted / 確保裝置沒有靜音
Allow background audio when prompted by iOS / 容許 ReadAloud 背景音訊(iOS 第一次播放時會詢問)
Try force-quitting and reopening ReadAloud / 試試 force quit ReadAloud 再重開

🔒 Privacy / 私隱

ReadAloud collects no personal data whatsoever. / ReadAloud 完全不會收集任何個人資料。